Silk Hydration Butter
Silk Hydration Butter
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Terms and Conditions

Effective Date: April 28, 2025

Welcome to Silk Hydration Butter!

These Terms and Conditions (“Terms”) govern your access to and use of the website https://silkhydrationbutter.com/ (the “Site”) and the purchase and use of our products and services. Please read these Terms carefully. By using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

1. Use of Our Site

You may use our Site for personal, non-commercial purposes only. You agree not to:

  • Violate any laws or regulations
  • Infringe upon our intellectual property rights or those of others
  • Use the Site for fraudulent or deceptive purposes
  • Interfere with the security or proper functioning of the Site

We reserve the right to restrict or terminate your access to the Site if you violate these Terms.

2. Products and Orders

All products listed on the Site are subject to availability. We reserve the right to limit the quantities of any products or services that we offer and to discontinue any product at any time.

Order Acceptance:

Your receipt of an order confirmation does not signify our acceptance of your order. We reserve the right to refuse or cancel an order at any time for reasons including product or service availability, errors in product or pricing information, or if we suspect fraudulent activity.

Pricing:

All prices are listed in U.S. dollars. Prices are subject to change without notice.

3. Payment

We accept payment through secure third-party payment processors. You agree to provide accurate, complete, and current payment information. We are not responsible for any unauthorized charges or errors made by third-party payment processors.

4. Shipping and Delivery

We ship products within the United States and other locations as specified on the Site. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or other factors beyond our control.

5. Returns and Refunds

Please refer to our Return Policy [insert link if available] for information about returns, exchanges, and refunds.

Generally, due to the nature of our skincare products, we do not accept returns unless the product is defective or damaged upon arrival.

6. Intellectual Property

All content on the Site—including text, graphics, logos, images, videos, and software—is the property of Silk Hydration Butter or its content suppliers and is protected by copyright, trademark, and other laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent.

7. Disclaimer of Warranties

Our Site and products are provided “as is” and “as available,” without warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Site will be error-free, secure, or uninterrupted.

8. Limitation of Liability

To the fullest extent permitted by law, Silk Hydration Butter and its owners, officers, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of our products.

Our total liability to you for any claim arising out of or relating to the Site or products shall not exceed the amount you paid to us for the specific product or service giving rise to the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Silk Hydration Butter and its affiliates from any claims, damages, liabilities, costs, or expenses (including attorney’s fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

10. Third-Party Links

Our Site may contain links to third-party websites for your convenience. We are not responsible for the content, policies, or practices of third-party websites.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

12. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated “Effective Date.” Your continued use of the Site after any changes constitutes your acceptance of the revised Terms.

13. Contact Us

If you have any questions about these Terms and Conditions, please contact us:

Silk Hydration Butter

Email: info@silkhydrationbutter.com

Website: https://silkhydrationbutter.com/

Return and Refund Policy

Effective Date: April 28, 2025

Thank you for shopping with Silk Hydration Butter!

We take great pride in the quality and care of our products. Please read our Return and Refund Policy carefully before making a purchase.

1. All Sales Are Final

Due to the nature of our skincare and personal care products, all sales are final.

For health, hygiene, and safety reasons, we do not accept returns, exchanges, or offer refunds on any opened or used products.

2. Damaged or Defective Items

If you receive a product that is damaged or defective, we sincerely apologize and will gladly assist you.

To request a replacement or refund for a damaged or defective item:

  • Contact us within 7 days of receiving your order.
  • Email us at info@silkhydrationbutter.com with the following:
     
    • Your order number
    • A description of the issue
    • Clear photos of the damaged or defective item(s)

Once we review your request, we may offer:

  • A replacement of the damaged item at no additional cost
    or
  • A full or partial refund to your original method of payment

We reserve the right to request the return of the damaged item before a refund or replacement is issued.

3. Incorrect Orders

If you received the wrong item(s), please contact us within 7 days of delivery at info@silkhydrationbutter.com with your order number and photos of the incorrect product.

We will arrange for the correct item to be sent to you at no additional cost.

4. Lost or Stolen Packages

We are not responsible for lost, stolen, or misdelivered packages once they have been marked as “delivered” by the carrier.

If your package is missing, please:

  • Contact the carrier (e.g., USPS, UPS) directly
  • File a claim with the carrier if necessary
  • Contact us for additional assistance (we’ll do our best to help you!)

5. Cancellations

We process orders quickly to ensure prompt shipping.

Because of this, we cannot guarantee cancellation requests once an order is placed.

If you wish to cancel an order, please email us immediately at info@silkhydrationbutter.com.

If your order has not been processed yet, we will attempt to cancel and issue a refund.

6. Non-Returnable Items

The following items are non-returnable and non-refundable:

  • Opened or used products
  • Gift cards
  • Sale or clearance items
  • Promotional items received as part of a free gift offer

7. Contact Information

For any questions regarding your order, returns, or refunds, please contact:

Silk Hydration Butter

Email: info@silkhydrationbutter.com

Website: https://silkhydrationbutter.com/

We are here to help and will respond within 1-2 business days.

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Silk Hydration Butter

16787 Beach Boulevard #1030 Huntington Beach CA 92647

(714)681-1505

Copyright © 2025 Silk Hydration Butter - All Rights Reserved.

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